Global Automakers

Automakers Launch New Website and Resource Guide for Repair Community

-A A +A
October 25, 2011

Boston, MA – October 25 – In order to refute false “Right to Repair” proponent claims that factory tools and service information are unavailable and – most importantly – to ensure that independent repairers know where they can access these resources at prices comparable to what dealers pay, the Alliance of Automobile Manufacturers and theAssociation of Global Automakers today released Equal Access, a comprehensive resource guide for the automotive repair community. 

Equal Access provides repairers with a comprehensive listing of how to access all diagnostic and service information, factory scan tools, and training information for all car makes and models.   The guide will be distributed to independent auto repairers, legislators, and the media and is available to all at a new online resource – – launched today. 

“All independent repair shops have the same affordable access as dealers to up-to-date repair information and factory tools, as this report documents,” said Dan Gage, spokesperson for the Alliance of Automobile Manufacturers.  “There are many ways to obtain tools and service resources, and automakers provide this information directly to dealers, independent repairers, and vehicle owners as well as to third party tool makers and service information websites for use in their own products.  Claims that automakers are purposefully withholding these resources from the aftermarket community just don’t ring true.”

As today’s automobiles and light duty trucks become more efficient, more computerized, and with more life-saving technologies, repairers have had to adapt and invest in the proper tools and resources in order to service and repair them accurately.  Automakers have a deep business interest in ensuring that all repairers have access to the resources needed to repair vehicles quickly, accurately, and affordably. 

“While dealerships perform most repairs while a vehicle is under warranty, consumers today take 75 percent of their post-warranty repairs to independent shops,” said Annemarie Pender, spokeswoman for the Association of Global Automakers.  “Automakers can require dealers to be ‘service ready’ through their terms of their sales and service agreements.  For the aftermarket community, automakers can only provide independent technicians with affordable and equal access to the same tools and service information that dealers have and encourage investment in them.”

In addition, in Massachusetts automakers have worked with the New England Service Station and Automotive Repair Association (NESSARA) – the state’s largest association of independent repairers – to develop ongoing awareness initiatives designed to assist the aftermarket community in identifying and accessing these resources.

“The challenge for our industry these past several years lies in both knowing how best to access these tools and information and devoting the needed time and resources to appropriately invest in them, said Matt LeLacheur, Executive Director of NESSARA.”  “This new website and booklet will make it easier for the hundreds of NESSARA members to look at their individual business model and assess those investment decisions.”

So-called “Right to Repair” legislation – like H.102/S.104 currently before the Massachusetts legislature – has been rejected in every state in which it’s been introduced, and the United States Congress has failed to advance the proposal in every session since 2001.  The Federal Trade Commission, which protects consumers and businesses against unfair trade practices, has objectively determined that “Right to Repair” legislation is not needed.

The Auto Alliance, Global Automakers, NESSARA, and Automotive Service Association (ASA) are all members of the Massachusetts Auto Coalition, an expansive group of automobile industry organizations – including automakers, dealers, and independent service and repair technicians – and local business, regional commerce, labor, insurance, and law enforcement entities dedicated to explaining why the so-called “Right-to Repair” legislation is wrong for Massachusetts.   Find out more at


Note to editors: To schedule a demonstration at a repair facility in your readership area, or to arrange for a shot of the demonstrations, contact Justine Griffin at




The Association of Global Automakers represents international motor vehicle manufacturers, original equipment suppliers, and other automotive-related trade associations. We work with industry leaders, legislators, and regulators to create the kind of public policy that improves vehicle safety, encourages technological innovation, and protects our planet. Our goal is to foster a competitive environment in which more vehicles are designed and built to enhance Americans’ quality of life. For more information, visit


CONTACT: Annemarie Pender
202.650.5548 |



Our Members